Amazon Roster
Hiring budgets made to feel human, not like a spreadsheet.
Year2020-2024
Disciplines
Human interface designInteraction designDesign systemsResearchProduct strategyArt direction
What difference did we make?
Managers only spend22 minutesusing Roster each week
Over-hiring reduced to3%of the budget
Saving$4 billionAnnually
What prompted us to reimagine hiring?
Over-hiring
From 2016 to 2020, Amazon grew rapidly. And each year operational expenses increased. A significant amount of those expenses are allocated to headcount and despite this large investment, organizations across Amazon still hired more than they were approved to. Some over-hired by hundreds of employees. If this continued for another 5 years, it would cost the business $billions.
How can we make a difference?
Satchel of knowledge
To make this experience better, we need to craft a satchel of knowledge, which we will use as our toolkit to build a new world for headcount at Amazon. The tools in our satchel help us identify and document existing experiences, pain-points, opportunities, and behavioral patterns.